Ordering, Delivery & Returns

Our Same Item 'No Quibble' Price Guarantee

In the unlikely event that you find the same item at a lower price, we guarantee to match that price. Please call the sales line on 01935 410 500 for further details

Purchasing

To help you select a product that suits your requirements we have added the following guide:

Choosing your product

We will endeavour to upload to the website accurate product images, measurements and details. We have put together the Measuring Guide with some helpful tips. When you are ready to order simply enter the quantity and click the ‘Add to Basket’ button. If you have any questions about a range do not hesitate to Contact Us

Viewing your order

Once you have chosen you items, click on the 'Basket' link in the top bar, where you will be able to confirm you order details. You can then click the checkout button, where you will then be asked to register or continue as guest login, before placing your order.

 

Click & Collect

 ONLY AVAILABLE FROM YEOVIL WAREHOUSE, COLLECTION FROM TAUNTON AVAILABLE ON SPECIFIC DAYS, PLEASE CONTACT US TO DISCUSS ON 01823 444320.

 

One of the key features of the Old Creamery Furniture Co. is our massive stock holding and the ability to collect your order from us today.

To check our stock, please browse our website and for each individual item it will either be marker with a 1 HOUR COLLECTION icon, or if the item is out of stock a lead time will be indicated.

PLEASE NOTE: 1 hour collection service is only available for orders placed in the following hours, if you are in doubt please call us on 01935 410 500 before visiting us:

Mon - Sat: 9am - 4pm Sunday: 10am - 3pm

 As a confirmation, we will text your mobile phone number & email you when the order is ready for collection.

 For orders placed outside of the above hours, 1 HOUR COLLECTION items will be available for next day collection.

 For orders that contain some or all items which are OUT OF STOCK, we will notify you as soon as the order is ready for collection.

 

2 Man Delivery & Installation in the room of your choice

When an order is placed via our website, if the goods are in stock, our dispatch team will contact you ASAP and within 48 hours to arrange a delivery date. If the items are out of stock, we will contact you when the goods have arrived into our warehouse to book the delivery date.

Our own delivery service operates within the following postcodes BA, DT, TA, BS, BH, EX1-6, EX8-19, EX24-25, SP2, SP3 & SP7, SP8. Our delivery service includes a two-man team who will assemble the goods in the room of your choice and remove all the packaging (Some items are flat packed and the delivery charge only covers drop off, this will be stated on the specific item). We aim to deliver in this area within 7-10 days, once the goods when the goods are in stock, although this cannot be guaranteed in the busy times of year. Delivery is typically £30 for addresses in this area, although for some items and giftware, the delivery charge may vary and we will contact you to complete the order with a different shipping cost. We will book a specific date and a time slot of either 8:30am - 1pm or 1pm - 5:30pm when the order is ready. The order will be delivered via a 7.5 tonne lorry (about the same size as a normal rubbish bin lorry) and it helps us greatly if we are advised in advance of any restrictions to access for the lorry or entry your home. Please be aware that they cannot lift items above chest height or remove their steel-toe capped boots. It is advisable to clear a route through your home from the lorry and an assembly space in the room.

Outside of our delivery area, we have reliable couriers who can deliver to most of mainland UK for reasonable charges. This is a different service and levels of installation will vary. We will contact you after you have placed the order to discuss the best method of delivery.

All deliveries will require a signature.

 

Returns

If you are not entirely satisfied with the products that you have chosen you may return it for a refund or replacement. If the goods were delivered by our or another courier service, please ring us on 01935 425694 to discuss return options. Please advise us within 7 days of receipt. We will be more than happy to offer you an exchange or, at our option, a refund, provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

Regrettably, self-assembly furniture cannot be returned once assembly is part or fully completed, unless the item is faulty.

Divans and mattresses are not returnable once unwrapped, unless they are faulty. This is for reasons of health and hygiene. Your statutory rights are not affected.

 

Your Right To Cancel Orders placed through our website can be cancelled any time, from when you place it up to seven working days after the date you receive the goods. Before dispatch this will result in a full refund. After dispatch, we will issue a full refund minus a returns cost (see returns policy below). In the event of a fault with the goods, we would issue a full refund or free of charge replacement. After the first seven days, please contact our customer service manager to discuss the reasons for cancellation. Any refund will be issued within 30 days of the cancellation date. Please be aware that some of the items we supply are ‘made to order’ items, built for you on the basis of this contract. Once ordered these items may require a re-stocking fee to cancel. If you have any concerns around the order/contract process, please contact our sales manager on 01935 410 500 for more details.

 

Returns Policy On receipt of your order, please take reasonable care of the goods and please attempt to retain the original packaging. In the case of mattresses and divan beds, please inspect the goods through the plastic before opening, as these cannot be returned after opening for reasons of health and hygiene.  If you would like to cancel your order with us and you are returning the goods, please discuss with our customer service manager the method of return and packaging quality, this will help us assess any return charges. 

For more information, please see our full terms and conditions.