Ordering, Delivery & Returns

Ordering / Delivery

The Old Creamery Furniture Company is a family run business, set in Yeovil on the boundary between Somerset and Dorset. We also have another Old Creamery store at Hankridge in Taunton, and the Bristol Furniture Depot in Brislington, Bristol.

We have spent the last nearly 30 years sourcing solid wood furniture from the UK and International markets. For the first 10 years our core ranges had been dominated by pine, but in the past few years we have expanded our offering to encompass Oak, Ash, various soft and hard woods, Leather & Fabric Upholstery.

Our Same Item 'No Quibble' Price Guarantee

In the unlikely event that you find the same item at a lower price, we guarantee to match that price. Please call the sales line on 01935 410 500 for further details

Purchasing

To help you select a product that suits your requirements we have added the following guide:

Choosing your product

We will endeavour to upload to the website accurate product images, measurements and details. We have put together the Measuring Guide with some helpful tips. When you are ready to order simply enter the quantity and click the ‘Add to Basket’ button. If you have any questions about a range do not hesitate to Contact Us

Viewing your order

Once you have chosen you items, click on the 'Basket' link in the top bar, where you will be able to confirm you order details. You can then click the checkout button, where you will then be asked to register or continue as guest login, before placing your order.

Collection or Delivery

Our 'Good to Go' Policy The Internet is an excellent introduction to our furniture, but we believe there is no substitute for seeing and feeling the furniture first-hand. We also understand the frustration of waiting and possibly receiving damaged goods. With these elements in mind we are prepared in many cases to make a generous contribution to the cost of van hire and customer self-collection. To take advantage of this opportunity, contact us by phone 01935 410 500 or email sales@oldcreameryfurniture.com to check stock levels on the furniture you're interested in and we will tell you more. If the goods are in stock we will send you an email within 1 hour (only within normal opening hours) of placing the order confirming the goods are ready for collection. If we are out of stock, we will contact you by email & phone when the goods are ready for collection.

If you would like to use our delivery services

When an order is placed via our website, if the goods are in stock, our dispatch team will contact you ASAP and within 48 hours to arrange a delivery date. If the items are out of stock, we will contact you when the goods have arrived into our warehouse to book the delivery date.

Our own delivery service operates within the following postcodes BA, DT, TA, BS, BH, EX1-6, EX8-19, EX24-25, SP2, SP3 & SP7, SP8. Our delivery service includes a two-man team who will assemble the goods in the room of your choice and remove all the packaging (Some items are flat packed and the delivery charge only covers drop off, this will be stated on the specific item). We aim to deliver in this area within 7-10 days, once the goods when the goods are in stock, although this cannot be guaranteed in the busy times of year. Delivery is typically £30 for addresses in this area, although for some items and giftware, the delivery charge may vary and we will contact you to complete the order with a different shipping cost.

Outside of our delivery area we have reliable couriers who can deliver to most of mainland UK for reasonable charges. This is a different service and levels of installation will vary. We will contact you after you have placed the order to discuss the best method of delivery.

All deliveries will require a signature.

Returns

If you are not entirely satisfied with the products that you have chosen you may return it for a refund or replacement. If the goods were delivered by our or another courier service, please ring us on 01935 425694 to discuss return options. Please advise us within 7 days of receipt. We will be more than happy to offer you an exchange or, at our option, a refund, provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

Regrettably, self-assembly furniture cannot be returned once assembly is part or fully completed, unless the item is faulty.

Divans and mattresses are not returnable once unwrapped, unless they are faulty. This is for reasons of health and hygiene. Your statutory rights are not affected.

Your Right To Cancel Orders placed through our website can be cancelled any time, from when you place it up to seven working days after the date you receive the goods. Before dispatch this will result in a full refund. After dispatch, we will issue a full refund minus a returns cost (see returns policy below). In the event of a fault with the goods, we would issue a full refund or free of charge replacement. After the first seven days, please contact our customer service manager to discuss the reasons for cancellation. Any refund will be issued within 30 days of the cancellation date. Please be aware that some of the items we supply are ‘made to order’ items, built for you on the basis of this contract. Once ordered these items may require a re-stocking fee to cancel. If you have any concerns around the order/contract process, please contact our sales manager on 01935 410 500 for more details.

Returns Policy On receipt of your order, please take reasonable care of the goods and please attempt to retain the original packaging. In the case of mattresses and divan beds, please inspect the goods through the plastic before opening, as these cannot be returned after opening for reasons of health and hygiene.  If you would like to cancel your order with us and you are returning the goods, please discuss with our customer service manager the method of return and packaging quality, this will help us assess any return charges. 

For more information, please see our full terms and conditions.